Returns & Exchanges

At CANNI Official, we want you to be completely satisfied with your professional nail products. If you are not happy with your purchase, we offer a 30-day return policy for unused and unopened items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unused products in their original boxes to ensure they are protected from damage during transit back to our warehouse.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked shipping service to send the package to the address specified by our support team.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.