Frequently Asked Questions
Everything you need to know about CANNI professional nail products.
Are CANNI gel polishes HEMA-free and vegan?
Yes, our latest formulations are HEMA-free, vegan-friendly, and cruelty-free, ensuring high-quality professional results without harsh chemicals.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. International shipping usually takes 7-15 business days depending on your location and customs processing.
Do I need a UV or LED lamp to dry CANNI polish?
Yes, all CANNI gel polishes require curing under a professional UV or LED lamp. We recommend a 48W LED lamp for a perfect 60-second cure.
What is your return policy for opened products?
For hygiene reasons, we cannot accept returns on opened or used nail polishes. If you receive a damaged or incorrect item, please contact us within 14 days for a replacement.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.